/* support.php page-specific styles. Design tokens come from whichever
   base stylesheet loads first — landing.css (logged out) or shared.css
   (logged in) — both define the same token names, so this works under
   either chrome. Scoped under .support-* since .container/.section
   already mean different things in each of those files. */

.support-public-wrap {
    padding-top: 32px;
    padding-bottom: 24px;
}

/* Full container width, not a narrower reading column — same fix as
   legal.css's .policy-body, narrower read as smaller/lesser. */
.support-wrap {
    max-width: 1280px;
    margin: 0 auto;
    padding: 8px 0 40px;
}

.support-section {
    margin-bottom: 48px;
}

.support-section-title {
    font-size: 20px;
    font-weight: 700;
    color: var(--navy);
    margin: 0 0 20px;
}

/* Quick Help */
.support-help-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
    gap: 18px;
}

.support-help-card {
    display: block;
    background: var(--white);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 22px;
    text-decoration: none;
    color: inherit;
    transition: border-color 0.15s, transform 0.15s, box-shadow 0.15s;
    box-shadow: 0 1px 3px rgba(0,0,0,0.04);
}
.support-help-card:hover {
    border-color: var(--green);
    transform: translateY(-2px);
    box-shadow: 0 8px 20px rgba(0,0,0,0.08);
}
.support-help-card h3 {
    margin: 0 0 8px;
    color: var(--navy);
    font-size: 16.5px;
}
.support-help-card p {
    margin: 0;
    color: var(--slate);
    font-size: 14px;
    line-height: 1.5;
}

/* Crisis box */
.support-crisis-box {
    background: #fef2f2;
    border: 1px solid #fecaca;
    border-radius: 12px;
    padding: 24px 26px;
}
.support-crisis-box h3 {
    color: #991b1b;
    margin: 0 0 12px;
    font-size: 16.5px;
}
.support-crisis-box p {
    margin: 8px 0;
    font-size: 14.5px;
    color: #7f1d1d;
}
.support-crisis-box a {
    color: #b91c1c;
    font-weight: 700;
    text-decoration: none;
}
.support-crisis-box a:hover {
    text-decoration: underline;
}
.support-crisis-note {
    margin-top: 14px !important;
    font-size: 13.5px !important;
    color: #991b1b !important;
}

/* FAQ (native <details>/<summary>, no JS) */
.support-faq-item {
    background: var(--white);
    border: 1px solid var(--border);
    border-radius: 10px;
    margin-bottom: 12px;
    padding: 4px 0;
    box-shadow: var(--shadow);
}
.support-faq-item summary {
    padding: 14px 22px;
    font-weight: 600;
    color: var(--navy);
    cursor: pointer;
    list-style: none;
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 14.5px;
}
.support-faq-item summary::-webkit-details-marker { display: none; }
.support-faq-item summary::after {
    content: '+';
    font-size: 20px;
    font-weight: 400;
    color: var(--slate);
    flex-shrink: 0;
    margin-left: 12px;
    transition: transform 0.15s;
}
.support-faq-item[open] summary::after {
    content: '\2212'; /* − */
}
.support-faq-item summary:hover {
    color: var(--green-text);
}
.support-faq-item p {
    margin: 0;
    padding: 0 22px 18px;
    color: var(--slate);
    font-size: 14px;
    line-height: 1.6;
}

/* Contact form */
.support-contact-card {
    background: var(--white);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 28px;
    box-shadow: var(--shadow);
}
.support-form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 18px;
}
.support-form-group {
    margin-bottom: 18px;
}
.support-form-group label {
    display: block;
    margin-bottom: 7px;
    font-weight: 600;
    color: var(--navy);
    font-size: 13.5px;
}
.support-form-group input,
.support-form-group select,
.support-form-group textarea {
    width: 100%;
    padding: 11px 14px;
    border: 1px solid var(--border);
    border-radius: 8px;
    font-size: 14.5px;
    font-family: inherit;
    box-sizing: border-box;
    color: var(--text);
    background: var(--white);
}
.support-form-group textarea {
    min-height: 120px;
    resize: vertical;
}
.support-checkbox-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
    gap: 8px 16px;
}
.support-checkbox-item {
    display: flex;
    align-items: center;
    gap: 8px;
    font-weight: 400;
    font-size: 13.5px;
    color: var(--text);
    margin-bottom: 0;
}
.support-checkbox-item input[type="checkbox"] {
    width: auto;
}
.support-contact-note {
    margin: 14px 0 0;
    font-size: 12.5px;
    color: var(--slate);
}

.support-contact-result {
    padding: 12px 16px;
    border-radius: 8px;
    font-size: 13.5px;
    margin-bottom: 16px;
    line-height: 1.5;
}
.support-contact-result-success {
    background: #f0fdf4;
    border: 1px solid #bbf7d0;
    color: #166534;
}
.support-contact-result-error {
    background: #fef2f2;
    border: 1px solid #fecaca;
    color: #991b1b;
}

/* Your Tickets */
.support-my-tickets {
    display: flex;
    flex-direction: column;
    gap: 10px;
}
.support-my-ticket {
    background: var(--white);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 14px 18px;
    box-shadow: var(--shadow);
}
.support-my-ticket-top {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 6px;
    flex-wrap: wrap;
}
.support-my-ticket-id {
    font-weight: 700;
    color: var(--navy);
    font-size: 13.5px;
}
.support-my-ticket-status {
    display: inline-block;
    padding: 2px 10px;
    border-radius: 99px;
    font-size: 11px;
    font-weight: 700;
}
.support-my-ticket-status-open { background: #fef3c7; color: #92400e; }
.support-my-ticket-status-in_progress { background: #dbeafe; color: #1e40af; }
.support-my-ticket-status-resolved { background: #dcfce7; color: #166534; }
.support-my-ticket-status-closed { background: var(--surface); color: var(--slate); }
.support-my-ticket-date {
    margin-left: auto;
    font-size: 12px;
    color: var(--slate);
}
.support-my-ticket-message {
    margin: 0 0 10px;
    font-size: 13.5px;
    color: var(--slate);
    line-height: 1.5;
}

/* Ticket thread (replies) */
.support-my-ticket-thread {
    display: flex;
    flex-direction: column;
    gap: 8px;
    margin-bottom: 10px;
}
.support-my-ticket-reply {
    border-radius: 8px;
    padding: 9px 12px;
    font-size: 13.5px;
    line-height: 1.5;
    max-width: 88%;
}
.support-my-ticket-reply-you {
    align-self: flex-end;
    background: #eff6ff;
    border: 1px solid #bfdbfe;
    color: #1e3a5f;
}
.support-my-ticket-reply-staff {
    align-self: flex-start;
    background: #f0fdf4;
    border: 1px solid #bbf7d0;
    color: #166534;
}
.support-my-ticket-reply-meta {
    font-size: 11px;
    font-weight: 700;
    opacity: 0.75;
    margin-bottom: 3px;
}
.support-my-ticket-reply-form {
    display: flex;
    gap: 8px;
    align-items: flex-start;
}
.support-my-ticket-reply-form textarea {
    flex: 1;
    min-height: 40px;
    padding: 8px 10px;
    border: 1px solid var(--border);
    border-radius: 8px;
    font-size: 13.5px;
    font-family: inherit;
    resize: vertical;
    box-sizing: border-box;
}

/* Privacy note */
.support-privacy-note {
    background: #f0fdf4;
    border: 1px solid #bbf7d0;
    border-radius: 10px;
    padding: 18px 22px;
    margin-top: 8px;
}
.support-privacy-note p {
    margin: 0;
    color: #166534;
    font-size: 13.5px;
    line-height: 1.6;
}

@media (max-width: 640px) {
    .support-form-row { grid-template-columns: 1fr; }
    .support-help-grid { grid-template-columns: 1fr; }
}